Dealer Testimonials

Dealer Testimonials
 

 ‘The Topaz brand helps me build an excellent relationship with my customers. It’s about being different, standing out from the crowd and being talked about. I know that the Topaz brand, can influence choice, and can dominate the market. I am happy to be associated with the Topaz brand as we share the same values and principles.’ Pat Towey, Ballaghaderreen

 ‘M6 has been with Topaz for the last eight years and the strength of the brand and fuel card network has without doubt helped to grow our business. The staff at Topaz have been very helpful in giving us advice on legislation, Human Resource Training, Health and Safety training and helping to protect our business by lobbying at a National level on issues affecting us.’ Ronan McCarthy, M6 Kilbeggan

 ‘I am glad to say that Casey’s enjoys a close working relationship with Topaz, as a fuel supplier it is a very professional company with a very positive approach that strives to offer an all-round quality service and has always been a great partner to Casey’s. I believe the combination of the high profile Topaz brand, the high site standards we are encouraged to keep, a very good fuel delivery system with efficient fuels that customers recognise, combine all this along with a great fuel card business that drives a lot of traffic on to our sites daily and a good customer loyalty game that keeps our customers engaged. Our customers are always happy to be rewarded for their loyalty, more recently the Cash For Clubs was a tremendous success, one of our local clubs were delighted to receive a cheque for €5,000 while we were delighted to get new custom and see our community get something back in return. The fact that Topaz set high service standards is good for our business both in terms of customer expectations and overall health & safety on our sites. Our dealer manager continually helps us drive service standards and sales by identifying key opportunities to grow and develop and I am thankful that when we encounter problems out of hours as happens from time to time, all issues receive prompt attention and are speedily dealt with. As a customer of Topaz I am grateful that they continually engage with government bodies to resolve the numerous issues affecting us forecourt retailers such as illegal fuel trading and other related issues, helping to keep our sites profitable. Overall I find Topaz a great company to do business with.’ Terry McShane, Casey Group

‘We have been dealing with Topaz since October 2007 and I can honestly say that they are an excellent company to deal with due in no small part to a superb area manager Declan Murphy. It’s of huge benefit to be affiliated with such a well-recognised and trusted brand especially in the recent past when there has been so much controversy regarding fuel laundering/stretching etc. Customers recognise Topaz as a legitimate brand and have trust in it. That is the feedback we were getting from customers during that crisis. We have a strong fuel card business and this is a great help to our business as it brings extra footfall through our doors. Also the Play and Park loyalty scheme has helped maintain our core business. The recent Cash for Clubs promotion was a huge success especially as our local GAA club was one of the €5,000 winners and it certainly enticed new customers to shop with us rather than the competitor. I personally deal with the accounts and I have to say that the processing of the fuel cards is exceptionally efficient and accurate and on the odd occasion when there is a query it is dealt with immediately. The system of accounting and processing used by Topaz is certainly something that I personally like and find very easy to operate. The ordering system for fuel deliveries is very good and the staff involved are very amenable and eager to suit us regarding fuel delivery times. As I said previously our experience with Topaz is very positive due in no small part of our area manager Declan Murphy. He is a very competent and professional manager and is always there to help in any way he can. Declan is very affable and always in good spirits when he calls to us and we find it very easy to discuss situations with him as he listens to our concerns and deals with them. For us Declan is our link to Topaz and he keeps us well informed regarding any developments that are relevant to us as a Retailer.’ Patricia Hennigan, Ballindine

 ‘Partnering with Topaz brings my business loads of benefits. The people at topaz marketing and sales are presenting to my customers strong marketing campaigns like Play or Park & most recently Cash For Clubs. This has given me a real advantage over my competitors and continues to drive sales not only on my forecourt but across my Centra store & roadside diner. Finally my area sales manager is a great resource to have in terms of being able to bounce ideas and being able to share & receive details on best practice in the industry.’ Mairtin Kelly, Mountain Top

‘Since the start of "Play or Park" we have encouraged our customers to play it, on the basis that everybody wins either by winning the big monthly prize or a "Topaz treat". We have seen an increase of about 10% this year in a very difficult market which has been driven partly by the loyalty created by "Play or Park" customers. We had the good fortune for one of our customer to win one of the big monthly prizes which has helped us to drive it on again. We believe it helps to build customer loyalty.’ Ray Hannon, Drogheda


‘The Topaz name offers instant brand recognition to our customers – a brand that represents consistency of quality, safety, fuel efficiency & value for money. Here at Topaz Innishannon, Topaz provides us with continuity of supply and great customer service, ensuring reliability in giving our customers the service and product they have come to expect from the Topaz brand. In challenging times and an increasingly competitive market, alliance with such a recognised & respected brand like Topaz becomes even more valuable.’ Barry O’Sullivan, Innishannon, Cork

‘Having been with a major fuel supplier for more than ten years in July 2013, we made the big switch to Topaz. Peter O’Connor is our main contact and makes himself available to us at all times.   We deal with him on an on-going basis, and he delivers on his promises. If we have any problems at all (ordering/deliveries/loyalty programme/admin) we contact Peter and he either deals with it himself or points us in the right direction. Peter is a lovely guy and is extremely personable, making all of our staff feel at ease dealing with him. From ordering to following up on queries, Topaz are extremely professional.  The order-capture team are very friendly and know us by name which adds a personal touch. Deliveries are punctual and are timed to suit us. I cannot recommend Topaz enough and indeed have to numerous other fuel retailers.’ Barry Gillen, Trim

 ‘We have been dealing with Topaz since its inception and have always found it to be a most progressive and proactive company in all areas of the business from establishing and maintaining a strong brand image, to promoting excellence in customer service levels and customer loyalty to the brand, and providing us as a retailer with an efficient fuel supply, advice on best practice in the industry and assistance and support when it is required. We are treated at all times as a valued business partner in a genuine way by all members of the Topaz team and it is a pleasure to do business with them.’ John O’Leary, Bandon